Corrections and complaints policy

Last updated: August 27, 2026

We distinguish clearly between factual reporting, analysis and opinion. When we make a significant factual error, we will correct it promptly and transparently.

Requesting a correction

If you believe we have published an inaccurate statement, email [email protected] and include:

• Your name and contact details
• The headline and link to the article
• The statement you believe is inaccurate
• Why you believe it is inaccurate
• Any evidence supporting your request
• The correction or resolution you are seeking

Please identify any urgent legal, privacy or safety concern clearly in the subject line.

Making a complaint

Complaints should normally be made within three months of publication. We may consider an older complaint where there is a compelling reason to do so.

We aim to acknowledge substantive complaints within five working days and provide a response within 20 working days.

Complex matters may take longer, particularly where documents must be reviewed or several parties contacted. If so, we will explain the delay.

How we handle errors

Depending on the nature of the issue, we may:

• Correct the article
• Add a clarification or update
• Publish a correction
• Amend a headline, caption or social-media post
• Remove material where there is a compelling legal or editorial reason
• Decide that no change is required

Minor spelling, grammar or formatting amendments may be made without a correction note. Significant factual changes will normally be explained on the article.

Disagreement with an opinion or conclusion is not, by itself, evidence of a factual inaccuracy.

Right of reply

Where our reporting makes significant criticisms or allegations about an identifiable person or organisation, we will normally provide a fair opportunity to respond before publication where practicable and appropriate.

We may edit responses for length, clarity and legal reasons while preserving their material meaning.

Privacy and confidential sources

We take privacy seriously while recognising the public interest in legitimate journalism.

We will not normally identify a confidential source without that source’s agreement unless legally compelled to do so. Anyone requesting confidentiality should discuss this with the journalist before providing sensitive material.

Editorial independence

Our editorial decisions are made independently. Advertising, subscriptions, financial support and external relationships do not determine our conclusions or prevent legitimate scrutiny.

Our standards are informed by established principles of accuracy, fairness, privacy, public interest and prompt correction.

Contact

Corrections and complaints: [email protected]

General enquiries: [email protected]